Let us serve you better with our new Support Ticketing System
To streamline our support processes and ensure prompt assistance, we are introducing a new email address dedicated to receiving your support requests and tickets. Going forward, please submit all your support-related inquiries to:
wecare@b1g2.io
This centralized email address will help us better manage and prioritize your requests, ensuring that our support team can provide you with the assistance you need in a timely manner.
When submitting a support request or ticket, please include the following details:
- Your full name and designation
- Company name
- Contact number
- Email address
- ESET Product and Version
- Operating system (if possible)
- Description of the issue or request
- Remote support, phone assistance, or email assistance (select one)
If you’ve recently contacted our support team or utilized our services, we would greatly appreciate it if you could take a few minutes to share your experience with us. Please access our brief feedback survey.
